Service Policy

Runjin has always advocated the concept of winning with service, serving attentively, and sincerely, establishing a national 24-hour and 48-hour door-to-door service mechanism and a complete domestic and foreign after-sales service network.

JAnd take the lead in the industry to implement the Internet of Things, online technical services, and implement life-long technical support and life-long software free upgrade services.

Quality assurance

The machine is tested for continuous motion 72 hours before leaving the factory to ensure its stability.

After-sales service commitment

The product implements a quality warranty policy, one-year warranty, and lifetime technical support. If users have any feedback about product problems, communicate and solve them in time, and provide on-site service.

Product quality feedback in Jiangsu, Zhejiang and Shanghai areas will be responded immediately and on-site service within 24 hours.

Product quality feedback from other provinces and cities in China (except Xinjiang and Tibet), respond immediately and provide 48-hour door-to-door service.

If the user is not satisfied with the quality and attitude of the service provided by the after-sales service, he can refuse to sign the service report (company accounting and rectification).

Unified national service hotline